Product designer. I design the flow, spec the states, and ship it with engineering.
Product designer. I design the flow, spec the states, and ship it with engineering.
Capabilities
Product Design
From problem to launch.
Interaction Design
Flows, states, + edge cases.
Prototyping
Behavior, motion, + validation.
Design Systems
Consistent patterns.
Transaction Flows
Trust, errors, + recovery.
Approach
I start in the support inbox.
The clearest problems are already being reported. I look there before I assume anything.
I separate what I can change from what I can't.
Some constraints are fixed. The work is making them legible, not pretending they aren't there.
I put friction in one place, on purpose.
Most steps should move people forward. One step should slow them down, right before the decision that matters.
I keep the versions that didn't work.
Knowing why something failed is more useful later than the version that shipped.
I start in the support inbox.
The clearest problems are already being reported. I look there before I assume anything.
I put friction in one place, on purpose.
Most steps should move people forward. One step should slow them down, right before the decision that matters.
I separate what I can change from what I can't.
Some constraints are fixed. The work is making them legible, not pretending they aren't there.
I keep the versions that didn't work.
Knowing why something failed is more useful later than the version that shipped.